FREQUENTLY ASKED QUESTIONS

Q1. CAN I CANCEL OR GET A REFUND FOR MY INVITATION(S) ORDER?

DOWNLOAD DIGITAL INVITATION(S) ORDERS CANNOT BE CANCELED OR REFUNDED ONCE PAYMENT HAS BEEN PROCESSED. FOR CUSTOMERS LOCATED IN THE UK/EU DOWNLOAD DIGITAL INVITATION(S) ORDERS CANNOT BE CANCELED OR REFUNDED ONCE THE DOWNLOAD HAS BEGUN. PLEASE SEE OUR TERMS & CONDITIONS FOR MORE INFORMATION.

IF THE INVITATION(S) YOU DOWNLOADED DOES NOT MATCH WHAT WAS ADVERTISED, REACH OUT TO US AT [email protected] TO LET US KNOW!

Q2. HOW CAN I ACCESS MY INVITATION(S) ORDER?

ONCE YOUR PAYMENT IS PROCESSED AT CHECKOUT YOU’LL RECEIVE A CONFIRMATION EMAIL AS WELL AS AN ADDITIONAL DIGITAL DOWNLOAD EMAIL. THE DIGITAL DOWNLOAD EMAIL WILL CONTAIN A LINK YOU CAN USE TO DOWNLOAD YOUR INVITATION(S) YOU’VE ORDERED.

Q3. IS THERE A LIMIT TO THE NUMBER OF TIMES I CAN DOWNLOAD THE DIGITAL INVITATION(S)?

NO, CURRENTLY THERE IS NO LIMIT TO THE NUMBER OF TIMES YOU CAN DOWNLOAD THE DIGITAL INVITATION(S) USING THE LINK PROVIDED. PLEASE KEEP IN MIND DISTRIBUTION OR RESALE OF DIGITAL INVITATION(S) VIOLATES OUR TERMS & CONDITIONS AND CAN LEAD TO LEGAL ACTION.

Q4. WILL MY INVITATION(S) DOWNLOAD EXPIRE?

YES, YOU ONLY HAVE 7 DAYS FROM DAY OF PURCHASE TO DOWNLOAD YOUR INVITATION(S).

Q5. WHAT SHOULD I DO IF I DIDN’T RECEIVE A CONFIRMATION EMAIL AND/OR DIGITAL DOWNLOAD EMAIL?

FIRST, PLEASE ALLOW FIVE MINUTES FOR THE EMAIL TO ARRIVE AND CHECK YOUR EMAIL SPAM BOX FOR THE EMAILS. IF YOU STILL CAN’T FIND THEM, PLEASE CONTACT [email protected] AND CONFIRM THE NAME AND EMAIL THAT SHOULD BE ASSOCIATED WITH THE ORDER. PLEASE BE SURE TO INCLUDE A LINK TO THE LISTING YOU PURCHASED THE DIGITAL INVITATION(S) FROM..

Q6. I’M HAVING TROUBLE DOWNLOADING OR OPENING MY DIGITAL INVITATION(S)

TYPICALLY, ISSUES ACCESSING FILES CAN BE CAUSED BY THE FOLLOWING REASONS:

IF NOTHING HAPPENS WHEN YOU CLICK THE DOWNLOAD LINK, IT’S POSSIBLE THAT THERE’S AN ISSUE WITH YOUR WEB BROWSER. PLEASE DISABLE ANY NON-STANDARD ADD-ONS OR TOOLBARS THAT YOU’VE INSTALLED AND TRY AGAIN.

IF YOUR COMPUTER STATES THAT THE FILE HAS BEEN CORRUPTED, DELETE THE FILE AND TRY DOWNLOADING IT AGAIN.

IF YOUR COMPUTER IS UNABLE TO OPEN THE FILE, IT’S POSSIBLE THAT YOU’RE MISSING THE PROGRAM REQUIRED TO OPEN THE FILE TYPE. PLEASE DOWNLOAD THE REQUIRED PROGRAM AND TRY OPENING THE FILE AGAIN.

IF YOU CONTINUE TO HAVE TROUBLE, PLEASE CONTACT [email protected] FOR ASSISTANCE.


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